OPERATIONS · Operations & Marketing
Operations Specialist
Build content, community, and user growth to keep product and people connected.
This role across the eras
Operations: User growth and campaign operations become the core work, corresponding to the operations role page `/roles/operations/`.
2009–2015 · Read about the Mobile Era: its background, pain points, and new technology
Common tasks
The following is a composite example scenario; it does not correspond to any one company or person.
Once a piece of content is published, is the work done? Starting from this question, look at how a role connects needs, execution, and feedback.
Understanding today's problem
Learn who the content is for and what problem it solves, and organize user feedback together with the existing content. Confirm the source of the information and the usage rights, then plan how the content will be produced and published.
Moving forward with the team
Work with authors, design, and product to check structure, wording, and presentation. Before publishing, verify the facts and check how images, quotations, and personal information are handled.
Delivery and continuous improvement
After publishing, watch readers' questions and feedback, and organize the revisions. Maintaining the accuracy and timeliness of the content is an ongoing effort.
Role names help us see how work is divided; everyday collaboration is what truly connects those divisions.
How the role evolved: related papers
Papers per year in this site's sample for the arXiv categories related to this role (Social and Information Networks cs.SI, Information Retrieval cs.IR). It reflects how research topics shift, not the number of people employed.
Data source: this site’s list of arXiv papers, counted by the year each paper was first published. A paper listed in several categories counts once in each line, so the lines do not add up. Not employment data.